Jacksonville's Best Caregivers - Home Care Agency 
Toll Free: (866) 799-8982
Business:  (904) 438-2379
Jacksonville, FL 32203
Join Our Membership

FAQs: How to select a private duty caregiver or home health agency

1. What is private duty home care?
A. Private duty home care agencies are companies that provide home care aides, companion care, homemaker services and may provide nursing services in the client's home or place of residence.

2. Who pays for private duty home care?
A. There are multiple ways to pay for private duty home care. The most common methods for covering the cost of private duty home care is long term care insurance benefits or out of pocket. We are happy to work with your insurance company to discuss your benefit plan and thus provide information to you and your family so that you can make an informed decision on your care needs. We will also assist you by billing the insurance company directly.

3. Are your services available for the elderly in nursing homes or assisted living facilities?
A. Yes, we provide services wherever clients reside.

4. How do I select an agency or private duty caregiver?

• Referrals from friends
• Check with your church
• Better Business Bureau
• Chamber of Commerce

5. How do I get started?
A. It's easy! Give us a call at 904.438.2379. Once the basic information is received we can arrange a time to schedule a complimentary assessment to determine next steps.

6. What happens if my caregiver is sick?
• Complete a thorough reference check, perform a criminal background check, administer a competency exam, and conduct a personal individual interview. Everyone that works with us, from home health aides to nurses, are bonded and insured.
• Every one of our caregivers has home care experience. We match caregivers to you and your family based on your care needs.

7. Who pays the caregiver?
A. If you hire an agency: You will pay the agency who handles all the payroll, taxes, insurance and administrative responsibilities for you.
B. Client direct hires: The client is responsible for paying the caregiver.

8. Can I change the schedule if I have outside appointments or go on vacation?
A. Yes, changes are easily accommodated by contacting the office and discuss your scheduling needs.

9. How do I select a home health provider?
As in selecting any healthcare provider, patients and families should ask questions and make an informed selection, based on their specific care needs. Some of these questions are:

• How long has the agency been serving the community?
• Does the provider select and train its employees are they background checked and insured?
• Does the provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
• What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
• Is the patient's course of treatment documented?